Personal Budget, Direct Payment, Personal Health Budgets and self-funder support services.
What are they and who are they for?
These are a variety of options that enable individuals to employ their own support or help them to find the right agency or provider, or even do both. Individuals can choose one element or take a pick and mix approach. Our mission is for individuals to have real choice and control, without all the hassle. We are also very interested in how individuals sustain high quality support, so we have introduced services that help to keep an eye on things and resolve problems as they arise.
Creative support planning
This looks at the money individuals have available for their care and support and explores a wide range of options to achieve the best outcomes, get good value for money and achieve a good life.
We explore how an individual wants to be in control, what they want to achieve, maximising their income, housing options, what good support looks like for them and how they want to access the community. Although they may have a support plan, does it really look creatively at the way the money is being spent? We can help individuals to make sure the money works as hard as possible to get them a great life. We also will consider the things that money can’t buy, such as friendships, community and being in the company of others. Our experience in connecting people to a great life is vast.
Action planning
Once the support plan has been completed, the most difficult part is making it happen. We will develop a clear action plan to ensure everything is thought through in detail and put into place. We will work through the key areas such as housing, recruiting staff and will support individuals to make this happen. We will explore the options and consider the times it will take to make everything fall into place.
Recruitment support
We have a unique recruitment support service, which is called ‘Pathways to Employment’. We believe this is such a critical and important role, so people should be screened and have some basic training before they are matched to an individual. We run the recruitment and training sessions up to eight times per year, depending on demand. We find, train, screen and match around 250 personal assistants per year and can assist to create new teams, or to replenish existing teams as people move on.
Finding the right support service or agency
Some individuals may have a preference to use an agency or provider. We are developing an easy to access e-marketplace of organisations that provide a wide range of care and support and help individuals to find what they are looking for within their budget.
We will help individuals to shortlist, scrutinise, interview and select the right organisation for them.
Developing a micro market
With our vast connections and relationships in the local community, we have found many people with skills to offer. We also have many young people that we are nurturing, who also have a lot to give. Harnessing and hosting such skills will develop innovative micro provision that should respond to low level need across the community. This will be hosted via our technology platform, making it easy to access for all.
Safeguarding support services
With our vast connections and relationships in the local community, we have found many people with skills to offer. We also have many young people that we are nurturing, who also have a lot to give. Harnessing and hosting such skills will develop innovative micro provision that should respond to low level need across the community. This will be hosted via our technology platform, making it easy to access for all.
Early intervention and wellbeing support
We offer, by referral, a bespoke service for individuals who could be seen as ‘vulnerable’ in the community, to support them to access their GP, hospital appointments and administrative tasks, such as being an appointee. Other services we can offer include: handyperson, gardening and emergency dog-sitting during a hospital admission. However, these will be need to be arranged in advance wherever possible, so that they can be triggered and commissioned as required.
Payroll
We will administer all aspects of your payroll, ensuring that the staff team are paid on time and all payments to HMRC are accurately paid.
HR Support
Employing staff is definitely not an easy job. Our experienced Human Resources team will help and advise individuals on all aspects of employment, from managing, supervising and appraisals, to sick leave, maternity cover and disciplinary and more. We will work closely with insurers to ensure the advice given is interpreted and delivered correctly.
Financial support
We will manage the personal budget in an open and
transparent way using our ‘virtual wallet’ IT system. This enables individuals to have sight in real time of their personal budget and any transactions coming in and out. It lends itself well for easy auditing and has all the information in one place. This list is not exhaustive as we have access and can source training of all requirements.
Training and development
We can facilitate a wide range of training courses, as we have access to a variety of trainers. We host several days throughout the year including:
- Values training
- Mandatory training, such as first aid, moving and handling, etc.
- Health and social care qualifications, from Level 1 and 2 and upwards
- Leadership and management skills
- Specialist subjects, such as autism, challenging behaviour, mental health, epilepsy, etc.
- Individualised training packages for those with complex health conditions
- Asset Based Community Development (ABCD)
- Advocacy training
- Disability awareness training
- Personal finance support
For some individuals, managing their own income is a challenge as there is no-one close by to facilitate this process for them. My Life is happy to act as an ‘appointee’ for those who lack capacity and need help to ensure their bills are paid on time. We will use the virtual wallet to enable other members of the family to oversee the activity in real time.
Monitoring a service or agency
We recognise that having a loved one who needs care places a big responsibility on the relatives. This could be an elderly relative living at home needing care, going in or living in residential care. We understand that the biggest issue for many families is that of time, in particular when a relative doesn’t live close by and has all of the pressures of their own family responsibilities.
My Life can offer an experienced matched member of our team, assigned specifically to the family’s relative. He/she will go and visit their relative unannounced, as often as they like. We will ensure that the provider of the care is fully meeting the individual’s needs and we will intervene as required, as well as reporting back direct to the family.
This can be a regular commitment or something families may just need because they are going away on holiday.
Monitoring outcomes and reviews
My Life has an experienced team who can attend any meeting with reference to an individual or their loved one. This could be a review, re-assessment or anything else that is required.
Futures planning
For many families, the fear of what will happen to their loved one if something happens to them is so scary. Individuals don’t seem to make any plans at all. However, in our experience, when something does happen it is very difficult to pick up the pieces for the families left behind.
My Life has an experienced team who will work with individuals and families to develop a futures plan, which explores everything from wills and trusts, to who will oversee the care of a loved one, to developing essential lifestyle plans that put into place everything that needs to happen in the event of ageing, illness, losing capacity or sudden death. We will hold on to the plans, which can be a critical part of an individual’s letter of wishes, and will trigger requests in the event of anything happening to the primary carer.